Why Choose a Realtor®?
The REALTOR®’s Critical Role in the Real Estate Transaction Why Was This List Prepared?
Surveys show that many homeowners and homebuyers
are not aware of the true value they receive in the
services a REALTOR®
provides during At the same time, regrettably, REALTORS® have generally assumed that the expertise, professional knowledge and just plain hard work that go into bringing about a successful transaction were understood and appreciated. Many of the most important services and steps are performed “behind the scenes” by either the REALTOR® or the brokerage staff and have been traditionally viewed simply as part of their professional responsibilities to their client. But, without them, the transaction could be placed in jeopardy. This publication seeks to close that gap. Listed on the following pages are nearly 200 typical actions, research steps, processes and review stages necessary for a successful residential real estate transaction and normally provided by a full service real estate brokerage and for which they are entitled to fair compensation.
Completeness of the
List By the same token, some transactions may not require some of the steps to be successful. However, most would agree that given the unexpected complications that can arise, it’s far better to know about a step and make an intelligent, informed decision that it is not needed, than to not know the possibility even existed.
The REALTOR®
Commitment Their motivation is easy to understand. For most full-service brokerages, there is no compensation unless and until the sale closes. By contrast, there are firms that offer “limited-services” in exchange for either an upfront flat fee or perhaps offer a menu of pay-as-you-go or “a la’ carte” services. Some even offer a sliding scale from limited to full service. In these cases, the REALTOR®’S compensation is based on the level of service they provide. In short, it’s the age-old market adage that “you get what you pay for.”
A Variety of Choices But no matter which option homeowners choose, before signing a Listing Agreement or otherwise engaging the services of a REALTOR® and agreeing to compensate them, they should understand exactly what specific services will, or will not, be provided.
Why Use A REALTOR®? While all REALTORS® are state-issued licenses as agents or brokers, the major difference between a “real estate licensee” and a REALTOR® is that REALTORS® have taken an oath to subscribe to a stringent, enforceable Code of Ethics with Standards of Practice that promote the fair, ethical and honest treatment of all parties in a transaction. Non-member licensees have taken no such oath and are not morally bound to the ethical practices and principles set for in the REALTOR® Code.
More importantly, they reflect the level of skill, knowledge and attention to detail required in today’s real estate transaction, underscoring the importance of having help and guidance from someone who fully understands the process – a REALTOR®. And never forget that REALTORS® are pledged to uphold the stringent, enforceable tenets of the REALTOR® Code of Ethics in their professional dealings with the public. Not every real estate licensee holds REALTOR® membership. Make sure yours does! Pre-Listing Activities 1 Make appointment with seller for listing presentation 2 Send seller a written or e-mail confirmation of listing appointment and call to confirm 3 Review pre-appointment questions 4 Research all comparable currently listed properties 5 Research sales activity for past 18 months from MLS and public records databases 6 Research "Average Days on Market" for this property of this type, price range and location 7 Download and review property tax roll information 8 Prepare "Comparable Market Analysis" (CMA) to establish fair market value 9 Obtain copy of subdivision plat/complex lay-out 10 Research property's ownership & deed type 11 Research property's public record information for lot size & dimensions 12 Research and verify legal description 13 Research property's land use coding and deed restrictions 14 Research property's current use and zoning 15 Verify legal names of owner(s) in county's public property records 16 Prepare listing presentation package with above materials and HomeTrack™ information 17 Perform exterior "Curb Appeal Assessment" of subject property 18 Compile and assemble formal file on property 19 Confirm current public schools and explain impact of schools on market value 20 Review listing appointment checklist to ensure all steps and actions have been completed Listing Appointment Presentation 21 Give seller an overview of current market conditions and projections 22 Review agent's and company's credentials and accomplishments in the market 23 Present company's profile and position or "niche" in the marketplace 24 Present CMA Results To Seller, including Comparables, Solds, Current Listings & Expireds 25 Offer pricing strategy based on professional judgment and interpretation of current market conditions 26 Discuss Goals With Seller To Market Effectively 27 Explain market power and benefits of Multiple Listing Service 28 Explain market power of HomeTrack™, IDX and REALTOR.com 29 Explain the work the brokerage and agent do "behind the scenes" and agent's availability on weekends 30 Explain agent's role in taking all calls to screen for qualified buyers and protect seller from curiosity seekers 31 Present and discuss strategic master marketing plan 32 Explain different agency relationships and determine seller's preference 33 Review and explain all clauses in Listing Contract & Addendum and obtain seller's signature Once Property is Under Listing Agreement 34 Review current title information 35 Measure overall and heated square footage 36 Measure interior room sizes 37 Confirm lot size via owner's copy of certified survey, if available 38 Note any and all unrecorded property lines, agreements, easements 39 Obtain house plans, if applicable and available 40 Review house plans and make copy 41 Order plat map for retention in property's listing file 42 Prepare showing instructions for buyers' agents and agree on showing time window with seller 43 Obtain current mortgage loan(s) information: companies and & loan account numbers 44 Verify current loan information with lender(s) 45 Check assumability of loan(s) and any special requirements 46 Discuss possible buyer financing alternatives and options with seller
47 Review current appraisal, if available
48 Identify Home Owner
Association manager, if applicable
49 Verify Home Owner
Association Fees with manager - mandatory or optional and current annual fee
50 Order copy of Homeowner
Association bylaws, if applicable
51 Research electricity
availability and supplier's name and phone number
52 Calculate average utility
usage from last 12 months of bills
53 Research and verify city
sewer/septic tank system
54 Water System: Calculate
average water fees or rates from last 12 months of bills
55 Well Water: Confirm well
status, depth and output from Well Report
56 Natural Gas: Research/verify
availability and supplier's name and phone number
57 Verify security system,
current term of service and whether owned or leased
58 Verify if seller has
transferable Termite Bond
59 Ascertain need for
lead-based paint disclosure
60 Prepare detailed list of
property amenities and assess market impact
61 Prepare detailed list of
property's "Inclusions & Conveyances with Sale"
62 Compile list of completed
repairs and maintenance items
63 Send "Vacancy Checklist" to
seller if property is vacant
64 Explain benefits of Home
Owner Warranty to seller
65 Assist sellers with
completion and submission of Home Owner Warranty Application
66 When received, place Home
Owner Warranty in property file for conveyance at time of sale
67 Have extra key made for
lockbox
68 Verify if property has
rental units involved. And if so:
69 * Make copies of all leases
for retention in listing file
70 * Verify all rents &
deposits
71 * Inform tenants of listing
and discuss how showings will be handled
72 Arrange for installation of
yard sign
73 Assist seller with
completion of Seller's Disclosure form
74 "New Listing Checklist"
Completed
75 Review results of Curb
Appeal Assessment with seller and provide suggestions to improve salability
76 Review results of Interior
Décor Assessment and suggest changes to shorten time on market
77 Assign HomeTrack™ login and
password for sellers to check progress
Entering Property in Multiple Listing
Service Database
78 Prepare MLS Property Profile
Sheet -- Agent is responsible for "quality control" and accuracy of listing
data
79 Enter property data from
Profile Sheet into MLS Listing Database
80 Proofread MLS database
listing for accuracy - including proper placement in mapping function
81 Add property to company's
Active Listings list
82 Provide seller with signed
copies of Listing Agreement and MLS Profile Sheet Data Entry Form within 48
hours
83 Take additional photos for
upload into MLS and use in flyers. Discuss efficacy of panoramic photography
Marketing The Listing
84 Create print and Internet
ads with seller's input
85 Coordinate showings with
owners, tenants, and other Realtors®. Return
all calls - weekends included
86 Install electronic lock box
if authorized by owner and program with agreed-upon showing time windows
87 Prepare mailing and contact
list
88 Generate mail-merge letters
to contact list
89 Order “Just Listed” labels &
reports
90 Prepare flyers & feedback
faxes
91 Review comparable MLS
listings regularly to ensure property remains competitive in price, terms,
conditions
92 Prepare property marketing
brochure for seller's review
93 Arrange for printing or
copying of supply of marketing brochures or fliers
94 Place marketing brochures in
all company agent mail boxes
95 Upload listing to company
and agent Internet site, if applicable
96 Mail Out "Just Listed"
notice to all neighborhood residents
97 Advise Network Referral
Program of listing
98 Provide marketing data to
buyers coming through international relocation networks
99 Provide marketing data to
buyers coming from referral network
100 Provide "Special Feature"
cards for marketing, if applicable
101 Submit ads to company's
participating Internet real estate sites
102 Price changes conveyed
promptly to all Internet groups
103 Reprint/supply brochures
promptly as needed
104 Loan information reviewed
and updated in MLS as required
105 Feedback e-mails/faxes sent
to buyers' agents after showings
106 Review weekly Market Study
107 Discuss feedback from
showing agents with seller to determine if changes will accelerate the sale
108 Place regular weekly update
calls to seller to discuss marketing & pricing
109 Promptly enter price
changes in MLS listing database
The Offer and Contract
109 Receive and review all
Offer to Purchase contracts submitted by buyers or buyer's agents.
110 Evaluate offer(s) and
prepare a "net sheet" on each for the owner for comparison purposes
111 Counsel seller on offers.
Explain merits and weakness of each component of each offer
112 Contact buyers' agents to
review buyer's qualifications and discuss offer
113 Fax or deliver Seller's
Disclosure form to buyer's agent or buyer (upon request and prior to offer being
made
114 Confirm buyer is
pre-qualified by calling Loan Officer
115 Obtain pre-qualification
letter on buyer from Loan Officer
116 Negotiate all offers on
seller's behalf, setting time limit for loan approval and closing date
117 Prepare and convey any
counteroffers, acceptance or amendments to buyer's agent
118 Fax copies of contract and
all addendums to closing attorney or title company
119 When an Offer to Purchase
Contract is accepted and signed by seller, deliver signed offer to buyer's agent
120 Record and promptly deposit
buyer's earnest money in escrow account.
121 Disseminate "Under-Contract
Showing Restrictions" as seller requests
122 Deliver copies of fully
signed Offer to Purchase contract to seller
123 Fax/deliver copies of Offer
to Purchase contract to Selling Agent
133 Fax copies of Offer to
Purchase contract to lender
124 Provide copies of signed
Offer to Purchase contract for office file
125 Advise seller in handling
any additional offers to purchase that may be submitted between contract and
closing
126 Change status in MLS to
"Sale Pending"
127 Update HomeTrack™ to show
"Sale Pending"
128 Review buyer's credit
report results -- Advise seller of worst and best case scenarios
129 Provide credit report
information to seller if property will be seller-financed
130 Assist buyer with obtaining
financing, if applicable and follow-up as necessary
131 Coordinate with lender on
Discount Points being locked in with dates
132 Deliver unrecorded property
information to buyer
133 Order septic system
inspection, if applicable
134 Receive and review septic
system report and assess any possible impact on sale
135 Deliver copy of septic
system inspection report lender & buyer
136 Deliver Well Flow Test
Report copies to lender & buyer and property listing file
137 Verify termite inspection
ordered
138 Verify mold inspection
ordered, if required
Tracking the Loan Process
139 Confirm Verifications Of
Deposit & Buyer's Employment Have Been Returned
140 Follow Loan Processing
Through To The Underwriter
141 Add lender and other
service vendors to HomeTrack™ so agents, buyer and seller can track progress of
sale
142 Contact lender weekly to
ensure processing is on track
143 Relay final approval of
buyer's loan application to seller
Home Inspection
144 Coordinate buyer's
professional home inspection with seller
145 Review home inspector's
report
146 Enter completion into
HomeTrack™
147 Explain seller's
responsibilities with respect to loan limits and interpret any clauses in the
contract
148 Ensure seller's compliance
with Home Inspection Clause requirements
149 Recommend or assist seller
with identifying and negotiating with trustworthy contractors to perform any
150 Negotiate payment and
oversee completion of all required repairs on seller's behalf, if needed
The Appraisal
151 Schedule Appraisal
154 Provide comparable sales
used in market pricing to Appraiser
152 Follow-Up On Appraisal
151 Enter completion into
HomeTrack™
153 Assist seller in
questioning appraisal report if it seems too low
Closing Preparations and Duties
154 Contract Is Signed By All
Parties
155 Coordinate closing process
with buyer's agent and lender
156 Update closing forms &
files
157 Ensure all parties have all
forms and information needed to close the sale
158 Select location where
closing will be held
159 Confirm closing date and
time and notify all parties
160 Assist in solving any title
problems (boundary disputes, easements, etc) or in obtaining Death Certificates
161 Work with buyer's agent in
scheduling and conducting buyer's
Final
Walk-Thru prior to closing
162 Request final closing
figures from closing agent (attorney or title company)
163 Receive & carefully review
closing figures to ensure accuracy of preparation
164 Forward verified closing
figures to buyer's agent
165 Request copy of closing
documents from closing agent
166 Confirm buyer and buyer's
agent have received title insurance commitment
167 Provide "Home Owners
Warranty" for availability at closing
168 Reviews all closing
documents carefully for errors
169 Forward closing documents
to absentee seller as requested
170 Review documents with
closing agent (attorney)
171 Provide earnest money
deposit check from escrow account to closing agent
172 Research all tax, HOA,
utility and other applicable prorations
173 Coordinate this closing
with seller's next purchase and resolve any timing problems
174 Have a "no surprises"
closing and present seller a net proceeds check at closing
175 Refer sellers to one of the
best agents at their destination, if applicable
176 Change MLS listing status
to Sold. Enter sale date and price, selling broker and agent's ID numbers, etc.
177 Close out listing in
HomeTrack™
Follow Up After Closing
178 Answer questions about
filing claims with Home Owner Warranty company if requested
179 Attempt to clarify and
resolve any conflicts about repairs if buyer is not satisfied
180 Respond to any follow-on
calls and provide any additional information required from office files.
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